SHIPPING POLICY
The Pretty Doll Emporium offers Worldwide Shipping from Canberra, Australia and do our best to dispatch orders within 24 hours. Please note: Once the order has been shipped we have no control over the delivery time taken. All orders are sent with tracking.
Dispatch & Shipping Timeframes
Standard orders are dispatched within 1-2 business days of your order being placed. Once the order has been shipped then the delivery time will depend on where you are located. If your order is needed within a specific timeframe then please contact us to confirm we can meet your timeline. During peak periods and any disruptions in the postal service from COVID etc, there may be an extra delay. The order will be shipped to the address attached to the order. If you would like this sent as a gift then please contact us with the new address.
Express Post orders made before 12 midday will ship the same business day they are placed. Any orders placed on the weekend will be shipped on a Monday.
Free Shipping Policy
Free shipping is available to Australian customers only on purchases from the same order that total over $100
All items are sent with tracking with up to $100 insurance included. The tracking number will be provided as soon as the order is scanned at the Australian Post facility. Shipping rates are automatically calculated in the shopping cart.
International Shipping
We ship to most international countries. International orders are sent by Standard International Air and can take 14+ days for delivery, depending on where you are located. This rate includes tracking and up to $100 insurance. If you require more insurance it will be at your cost. Please advise us beforehand so we can adjust the order.
The shipping rate will automatically calculate from the delivery details you have supplied. Please be aware that the shipping cost does NOT include any Customs duty, Excise duty and/or import VAT that you maybe subject to when the item is delivered.
For more information on international shipping to your country please visit the Australian Post website.
RETURN & EXCHANGE POLICY
All our items come with an unconditional satisfaction guarantee.
At the Pretty Doll Emporium we are positive you will be very happy with any order you place with us and your happiness is our priority. However if you find any product to be faulty or not as originally described then we will either exchange the item or refund you. We comply with the Australian Consumer Law in regards to returns and guarantees.
A refund will be given (minus the original shipping cost) if the item is returned within 30 days and is in the original condition and packaging that you received it in. Please contact us prior to returning any item/s so we can track the return and promptly issue a refund or exchange.