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Frequently asked questions
Orders & Shipping
About Our Dolls
Our Collection
We aim to dispatch all orders as quickly as possible. Processing times may vary during busy periods, but we'll always keep you informed if there are any unexpected delays.
Every order is carefully packaged to help ensure it arrives safely and in the same beautiful condition in which it left our emporium.
Yes. If you purchase multiple items, we'll combine shipping wherever possible to help keep the postage costs as low as we can.
See our Shipping Policy for more information
Yes. Internationally shipping is available for most countries, provided they have no restrictions in place. shipping costs and delivery times will be calculated at checkout based on your location.
See our Shipping Policy for more infromation.
Yes. Once your order has been dispatched, you'll receive tracking details so you can follow its journey to you.
Please refer to our Returns Policy for full details. If you have any questions before purchasing, we're always happy to help.
We take great care when packaging every order. however, if your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and the item so we can help resolve the issue.
Yes. we offer free standard shipping on all Australian orders over $199. For orders under $199 shipping is calculated at checkout based on size, weight and destination of your order.See our Shipping Policy for more information.
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