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Pretty Doll Emporium

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Pretty Doll Emporium

Shipping

Dispatch Times

Orders are dispatched within 2–3 business days.

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Express orders are prioritised and will be dispatched the same business day or the next business day, depending on the time the order is placed.

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Orders placed on weekends or Australian public holidays will be processed on the next business day.

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Please note that our business operates from Australia (AEST/AEDT). As Australia is ahead of many countries, there may be a difference between the date you place your order and the date it is processed.

Shipping Rates

  • Shipping is available worldwide from Australia.

  • Free standard shipping is available on orders over $199 AUD within Australia Only.

  • Shipping costs for all other orders are calculated automatically at checkout based on your delivery location.

Combined Shipping

Items purchased as part of the same order will be shipped together where possible.

If separate orders are placed, they cannot be combined once they have been processed. We recommend ensuring all desired items are included before completing your purchase.

Tracking & Insurance

All orders include:

  • Tracking.

  • Up to $100 AUD shipping insurance.
     

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your parcel's journey.

Australian Delivery Times

Standard Shipping: Approximately 2–6 business days

Express Shipping: Approximately 1–3 business days
 

These delivery estimates are based on Australia Post's expected delivery timeframes and may vary depending on your location, weather events, peak periods, or other circumstances outside our control.

International Delivery Times

Most international orders arrive within approximately 10–20 business days, depending on the destination country, customs processing, local postal services, and the shipping option selected at checkout.
 

Please note that these delivery timeframes are estimates only and may occasionally be affected by customs processing, postal delays, weather events, peak shipping periods, or other circumstances outside our control.

International Orders

We ship to most countries worldwide.
 

International customers are responsible for any customs duties, taxes, import fees, or other charges that may be applied by their country's customs authorities. These charges are not included in the shipping cost.

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order.
 

If you notice an error, contact us immediately. We will do our best to update your address if your order has not yet been dispatched.
 

Once an order has been shipped, we are unable to change the delivery address and cannot accept responsibility for parcels that are delayed, lost, or delivered incorrectly due to an incorrect address being provided.

Thank you for shopping with us!

We take great care in preparing every order to ensure it arrives safely. Please read the information below regarding our shipping and returns policy.

Shipping & Returns

Returns & Refunds

Vintage & Pre-loved Items

Many of the items we sell are vintage, pre-loved, or collectible. As a result, minor signs of age, wear, or previous use may be present.
 

Any significant flaws, damage, repairs, or missing pieces will always be clearly described and photographed in the product listing. We encourage customers to carefully read the description and view all photos before purchasing.

Faulty & Incorrect Items

If your item arrives faulty or is significantly different from its description, please contact us as soon as possible.
 

To help us assess the issue quickly, please include clear photographs showing the fault or discrepancy when contacting us.
 

Once the issue has been reviewed, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, exchange, or refund, depending on the circumstances.

Change of Mind Returns

If you wish to return an item due to a change of mind, the return shipping costs are the responsibility of the customer.
 

Original shipping charges are non-refundable for change of mind returns.

Refund Eligibility

Refunds are available for eligible items returned within 30 days of delivery.
 

To be eligible for a refund, items must be returned in their original packaging and in the same condition in which they were received.
 

Return postage costs are the responsibility of the customer unless the item is faulty or was incorrectly described by us.

Before Returning an Item

Please contact us before returning any item.
 

This allows us to:

  • Provide return instructions.

  • Monitor the return shipment.

  • Process your refund or exchange as quickly as possible.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Customers are entitled to remedies for major failures and other consumer guarantees as provided under Australian law.

Australian Consumer Law

Questions?

If you have any questions about shipping, returns, or your order, please don't hesitate to contact us. We're always happy to help.

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