Privacy Policy
We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit or use our website, how we use it, and the circumstances in which it may be shared.
Information We Collect
We may collect information that you provide to us when you:
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Place an order
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Create or use a member account
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Subscribe to our newsletter
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Contact us through our website or email
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Submit a review
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Request a return, refund or other assistance
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Upload photographs or other information through our website
Depending on how you use our website, this information may include:
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Your name
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Email address
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Billing address
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Shipping or delivery address
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Order and purchase information
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Member account information
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Information contained in messages or enquiries you send to us
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Photographs or other files you choose to provide
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Newsletter subscription preferences
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Information you provide in connection with a review
We may also collect certain information automatically when you use our website, such as information relating to your device, browser and website activity. This may occur through cookies or similar technologies used for essential website functions, preferences and other website operations.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery of your purchases
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Process payments
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Provide customer service and respond to enquiries
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Manage member accounts
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Process returns, refunds and exchanges
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Investigate faulty, damaged or incorrectly supplied items
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Manage and display customer reviews
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Send promotional emails and newsletters where you have subscribed to receive them
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Improve and maintain our website and services
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Prevent fraud, misuse or unauthorised activity
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Keep appropriate business and transaction records
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Meet our legal and regulatory obligations
We only use personal information for purposes reasonably connected with operating our business and providing our services.
Marketing & Newsletters
If you subscribe to our newsletter, we may use your email address to send you promotional information, including new product announcements, restocks, sales, special offers and other business updates.
You can unsubscribe from promotional communications at any time using the available unsubscribe or opt-out option provided with the communication.
Subscribing to our newsletter is optional. You can still place an order without subscribing to promotional emails.
Sharing Your Information
We do not sell your personal information.
We may share information with third-party service providers where reasonably necessary to operate our website, process your order or provide services to you. These may include:
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Wix, which provides our website and ecommerce platform
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Stripe, which processes certain payments
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PayPal, which processes PayPal payments
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Australia Post or other delivery providers, where necessary to deliver your order
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Email service providers, where necessary to send or manage emails and newsletters
These providers may handle information in accordance with their own privacy policies and terms.
We may also disclose personal information where required or permitted by law, or where reasonably necessary to prevent fraud, security issues or unlawful activity.
Payments
Payments made through our website are processed by third-party payment providers, including Stripe and PayPal.
We do not intend to store your full payment card details ourselves. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.
Your payment provider may collect and process additional information necessary to verify and process your payment.
Cookies & Website Data
Our website may use cookies and similar technologies to allow the website to function properly, remember preferences and provide certain website features.
Cookies may also be used by Wix or other services connected to our website.
You may be able to control or manage cookies through your browser or device settings. Disabling certain cookies may affect how some parts of the website function.
If we introduce additional analytics, advertising or tracking technologies in the future, this Privacy Policy may be updated to reflect those changes.
Reviews, Accounts & Customer Content
If you submit a review, the information you provide may be stored and displayed on our website in accordance with our Reviews and Terms & Conditions.
We may moderate, approve, reject or remove reviews where reasonably necessary, including where content is fake, spam, abusive, unlawful, misleading, irrelevant or otherwise inappropriate.
If you create a member account, we may retain information associated with your account, including account details and order history, so that we can provide account-related services.
Photographs or other files you voluntarily provide to us may be retained where reasonably necessary to respond to an enquiry, process a return or refund, investigate an issue, or manage a review.
Your Privacy Choices & Requests
You may contact us if you would like to:
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Ask what personal information we hold about you
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Request correction of inaccurate or outdated information
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Ask us to update your contact details
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Request deletion of information where we are legally able to do so
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Ask about how your information is being used
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Unsubscribe from promotional communications
Some information may need to be retained where required by law or where it is reasonably necessary for legitimate business purposes, such as maintaining transaction or accounting records.
We will take reasonable steps to verify requests where necessary before providing, changing or deleting personal information.
Security & Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online service or method of electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records and meeting legal obligations.
Third-Party Websites
Our website may contain links to third-party websites or services, such as payment providers, delivery services or social media platforms.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us using the details provided on our Contact Page.